Shipping policy

Shipping Policy

Last Updated: July 12, 2026

Thank you for shopping with RIDExZ. We are committed to delivering your orders safely, securely, and as quickly as possible.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sales, promotions, or festive seasons, processing times may be slightly increase due to high order volumes.

Shipping Time

Estimated delivery times within India:

  • Metro Cities: 2–5 business days

  • Other Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout.

  • Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing your tracking number and courier details. You can use the tracking information to monitor your shipment.

Delivery Attempts

Our courier partners will typically make up to three delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Address Changes

Please ensure your shipping address is accurate before placing your order. Address changes can only be made before the order has been shipped.

Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier partner delays

  • Natural disasters or other force majeure events

RIDExZ is not responsible for delays caused by third-party courier services, but we will assist you in tracking and resolving any shipping issues.

Damaged or Lost Packages

If your package arrives damaged or appears to have been tampered with:

  • Take clear photos of the package and product.

  • Contact our customer support within 48 hours of delivery.

If your shipment is lost in transit, we will work with the courier partner to investigate and provide an appropriate resolution.

Contact Us

For any shipping-related questions, please contact us:

Store Name: RIDExZ

Email: [support@ridexz.com]

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

Thank you for choosing RIDExZ. We appreciate your trust and look forward to serving you.